So I don’t write reviews ordinarily, but I felt compelled to share our amazing home buying experience with Joanna Jennings. My wife and I just happened to meet Joanna at an open house she was hosting, we were immediately struck with her professionalism, and we made a point to get her card for when we were looking in earnest. We met with Joanna shortly thereafter and from the first house we looked at we knew we made the right call. Joanna is amazing! During the search Joanna was always prepared with all the details of the homes, Pros/Cons, taxes, permit history, the works! Her experience really shines through. With her help we did indeed find our dream house. She was incredibly helpful in all phases of the process from lending advice, the search and the offer/closing. What a negotiator! Her advice on the contract phase was masterful! During the whole process we really felt like we had a powerhouse in our corner and she kept us laughing too. We would (and have) recommended Joanna to close friends. Absolute highest marks!! Thank You Joanna!!
Ed Deeters
Sarah is an absolute dream Realtor. We honestly could not have asked for a better person to help guide us in our home buying process. From the moment we contacted her all the way through closing she made us feel like we were her top priority. Even when she was out of town she made herself 100% available via phone and email. She is a prompt communicator, professional, knowledgeable and never pushy. She is the perfect balance of friendly and assertive. She stood up for us in negotiations and always helped us to feel calm and confident in all of the quick decisions we needed to make. We will continue to recommend her to anyone we know looking to buy a home!
Julian and Lanella Fields
Joanna Jennings has been a godsend to our family when it comes to buying and managing property. A friend first recommended Joanna to us in 2010 when we were looking for someone to lease out our house and manage it while we were away from Austin for a year. Joanna found us wonderful tenants and handled everything connected with the rental of the house, always with the absolute highest level of care, responsiveness, and friendly professionalism. In 2012, we turned to Joanna again to help us find a suitable property to buy in Austin as a rental. She helped us find the perfect place, new construction that was close to completion. With her background in home construction, Joanna gave us excellent advice on changes to the finish-out details that we then negotiated with the builder. She even helped us design the water-conserving xeriscaped landscaping in the front yard of the property. Joanna was always there for us throughout all the stages of the process of buying a new rental condo unit. On top of that, she found a family of wonderful tenants who were ready to move in within days of the closing. Because of Joanna’s attention to detail in helping us find the right property and the right tenants, we were able to take over the management of the rental ourselves for the first two years, calling on Joanna as backup when we were traveling. When my time commitments increased and our first tenants bought their own home in 2014 and gave notice, Joanna once again picked up as property manager. Joanna found excellent help to take care of the make-ready touch up after our first tenants moved out and had new tenants lined up to move in within a very short window. This rental property has been a great investment thanks to Joanna’s advice, dedicated work, and wonderful energy. I can’t speak highly enough of Joanna. She is someone we trust enormously. She lives in our neighborhood. We see her regularly and feel like she is extended family for us. Thank you, Joanna!
Jane Ross
Sarah, I can’t emphasize enough how awesome it was to work with you. I will forever recommend you to both investors & those looking to move. Your help was above & beyond. THANK YOU!
Katelyn Fowler
My family has worked with Joanna Jennings both to rent out our home while on sabbatical from UT, and to manage the property rental in our absence. She has always performed top-quality work, including finding great tenants. She is very smart, knowledgeable and resourceful, and is fair to both parties involved. It is invaluable to have peace of mind knowing that your manager is taking good care of your property. I heartily recommend Joanna!
Adriana Sofer
I moved from Seattle to Austin upon retirement to be closer to my daughter. I had only visited a few times but had no idea where to look. Sarah was recommended to me by the bank where I had just opened an account. Best advice I ever received. I thought I wanted a condo and knew my price range. Sarah listens. She hears what you want but also listens to what you need. When we discussed the Sun City area, she took me to see several condo properties but first she asked me to check out a small single family home she thought would be perfect for me. Great advice, because after several more days of checking out condo properties, I ended up putting an offer on the house Sarah had recommended to me! Sarah makes every client feel like her only client. Her responsiveness and attention to detail make her a valuable partner in the trying search for the right place. Austin and surrounding areas have so much to offer newcomers. It really helps to have someone so knowledgeable help find the right place in the right location.
Lynnell Byce
5 Stars! I cannot say enough nice things about Joanna Jennings. When I met her I was at the point of being fed up with unproductive, pointless meetings with two prior real estate agents. From the beginning she listened to what I wanted and was looking for, only showed me listings that actually matched my needed criteria, and helped me to find my “dream” first home that is a perfect match to any “checklist” for a home that I had. She personally walked me through the mortgage process and explained, in detail, each and every step. I literally worried about nothing. Additionally, she has been actively involved in helping me with many needed services post closing. I would recommend Joanna to anyone. Her level of service is A + + and far exceeded any expectations in this process.
Robert Stearn
Sarah was incredibly helpful in our home buying process. As first time home buyers, we had many questions, and Sarah was always attentive, answered our questions, and really helped put us at ease. When we were looking at houses, she wasn’t pushy at all, but would offer her thoughts on certain features and benefits of the house. Once we found a house we liked, she handled everything to make sure that we successfully closed on time. She was a pleasure to work with and I would highly recommend her!
Kyle and Lindsay Welch
Fantastic, charismatic, and diligent is how we describe Joanna Jennings! She has been an indispensable agent for our property management company. She is a constant professional and an experienced agent who knows about the ins and outs of the real estate AND lending markets. She not only helped us with our purchase of properties but worked tirelessly to find great tenants for them. She has a brilliant eye for renovation, exceptional ability to see beyond the ordinary, and a photographic memory to boot. We have been delighted with her services and will continue to work with her for years to come.
Dr. Toan Leung & Nhi Lieu, M Wolverine Property Management I & II, LLC
Working with Sarah was really great; as a native Austinite, she understands the city and is versatile enough to have a client-specific feel for what you’re looking for in a home. She’s a good listener and had great advice and suggestions, working with us like a friend rather than simply a realtor throughout the process. In addition, she was very available and friendly, making the whole thing even easier. My wife and I were on our home search for nearly a year and found Sarah towards the end of that time, and we’re so glad we did – we wouldn’t have ended up in this amazing home without her. Highly recommended!
Reed and April Burnam
Sarah was so helpful in our search for a new home. She was able to answer all of the questions we had in the north central Austin area. Sarah is willing to go above and beyond to make sure you get to see every option out there. We are so happy we were able to work with her!
Bobby Witt and Alisha Kurio
My wife and I were referred to Joanna from a previous client, and we had no idea what we had been missing out on. Joanna is an excellent resource for all things related to purchasing or selling a home. She has LOCAL knowledge of our school systems and neighborhoods in the greater Austin area. Not only is she a fantastic realtor, but she has vast experience in lending and new construction. She stayed one step ahead of our builder/lender throughout the process to ensure a timely and smooth closing. We will absolutely use her services in the future.
Sam and Talea Summerlin
Sarah, thank you so much for always thinking about my needs/wants as a buyer. I have now been a homeowner for a year and didn’t even realize it until I got your kind note in the mail today. Thank you for going above and beyond – there are not many kind and honest people/Realtors like you out left out there!
Erica Elise
Joanna creates a relationship with her clients that turns into a friendship. We really appreciate all the time and effort she puts into finding the perfect place for us and also being available to to answer questions over a year after our purchase. She is a really wonderful woman and a more than competent agent. We are looking into other properties for investment and will never work with another agent other than Joanna.
Debi and Ron Lake
Sarah has to be one of the best realtors in Austin. She knows the home buying process inside and out and was great at guiding me through it. I seriously had no idea what an option period was before I met her. She was so helpful and made the process an easy one. I knew too many people who had to meet their realtors in person to sign documents (what year are we living in?!). Sarah, on the other hand, did everything digitally and it was so quick and convenient. She is also amazingly responsive via email, text, and phone. With the market in Austin being as hot as it is, it made quite a difference to be able to text her and schedule a showing immediately. Sarah is such a pleasure to work with too. You can tell that she loves what she does and is so passionate about Austin and helping others find the perfect home. I am pretty sure I can go on and on about why Sarah was the best; I definitely recommend anyone who is looking to purchase a home in Austin to work with Sarah.
Jennifer Noinaj
Joanna was fantastic. She was very flexible, knowledgeable, helpful and very patient in helping me sell my house. She got things done quicker and without incident than any other real estate person I have ever used. I felt like I was in good hands throughout the entire process. A delight to work with, and I would recommend her to anyone looking to sell or buy. Thanks Joanna! 🙂
C. Brown
Working with Sarah felt like working with an old friend– she immediately understood what we were looking for, and I always felt like she had our best interests at heart. I was especially grateful at the beginning of our home buying process, when a miscommunication with our bank made us believe we weren’t going to be able to qualify for a large enough loan to look in our desired area. We had already resigned ourselves to being renters for a while longer, when Sarah went out of her way to communicate with our lender, investigate the misunderstanding, and get us back on track just as our dream home dropped into our price range. We would have completely missed the opportunity if she hadn’t realized what was going on! As first-time homebuyers, Sarah did an incredible job of educating us on the process, while making it as simple and pain-free as possible. I would (and have already) recommended her to anyone looking to buy, especially in the Cherrywood area. I can’t begin to thank you enough, Sarah, for all of your hard work and dedication to your clients! You always go above and beyond, and it doesn’t go unnoticed.
Caitlin Alexander
Sarah was diligent, always thorough, and generously effusive with her positive vibe. My house/office was an unusual downtown mix, and Sarah’s insight, advice, and presentation kept me going and in fact made the lengthy process a joy. She has a knack for disarming the negative prospects by simply being honest, candid, and sincere. I sought her out after receiving some marketing material she pushed on another property, and I wanted that type of aggressive approach. I feel like I won the lottery by making that one phone call.
Francis Montenegro
Sarah is a complete pleasure to work with. From day one she showed more interest in helping me find my first home than any other Realtor I had spoken with. She was flexible with my schedule, helped me navigate a cutthroat housing market as a first time buyer, and showed an amount of personal care that was far above my expectations. Even with a stressful, unforeseen hurdle right before closing, Sarah was professional and made me feel at ease. She was even kind enough to send me a six-month anniversary note in the mail. It’s those personal touches that really set Sarah apart.
Kelly Curtis
Adventurous, knowledgeable, thorough and truly cares. During Spring Break, my elderly mom, two kids and I started our home search. We had to be out of our rental by May 1st by no choice of our own. Under a serious time crunch, Sarah helped us stay within budget and find a home that met all of our needs within a week! We closed on the house two weeks before our deadline. Sarah helped me even with my budget constraints and less than stellar credit. With her contacts and adventurous spirit we were able to buy a house I never thought I would be able to purchase. There were times where I thought all was lost but Sarah was upbeat and positive in a productive and not annoying way. She was tireless, efficient, flexible and if she didn’t have an answer she found out! I can’t say enough. Sarah changed our life for the better. I left feeling like she truly cared about me and my family. She helped us with resources even after we closed. I highly recommend Sarah to anyone buying a residence anywhere in the Austin area. She absolutely cares about finding you a home!
Tannia Benefield
Sarah is top notch at what she does, very knowledgeable about real estate and very willing to help in any way she can. We met for coffee a few months ago to discuss her helping me find investment properties. She has searched tirelessly to find just the right ones and we have made that dream of mine come true. I thank her for all she has done and I know we have many more opportunities to work together in the future. Thanks Sarah!!!
Louann Mclaughlin
I couldn’t have had a greater experience buying a home than I had with Sarah. As a first time homebuyer, I was both uneducated and very curious about the whole process, but she was great in guiding me through purchasing a home. We discussed my needs as a future homeowner to help figure out what I should be looking for, and she was readily available for most questions and visits as they came up. She found several great homes, and when I was finally able to get a bid on one, helped simplify things and find ways to get greater value out of my home. I’ve been there for a month now and couldn’t be happier!
Jer-el Martinez
As a first time home owner, I went into this process completely unprepared and overwhelmed. I so appreciate all the extra steps Sarah took to make my purchase a joyful one. Sarah was always available to discuss options and explain the areas of real estate and the purchasing process that were foreign to me. She was encouraging and patient when I felt frustrated and distraught. She was my trusty liaison with all persons and parties involved and even set up my utilities! She demonstrated an extreme amount of character when she took monies from her own commission to ensure that the interest rate that was quoted to me was met. Sarah is truly knowledgeable and professional and I would absolutely recommend her to my friends and family.
Brittany Kerr
As first time home buyers, we worked with Sarah Biggerstaff though the Fall and Spring of 2015. From the beginning of the process, Sarah was very approachable and competent. Despite the intense nature of Austin’s current real estate market, we were able to move into the home we wanted within our budget. We made a quick decision on a small remodeled home in Northeast Austin. Sarah got our offer accepted quickly. This avoided an aggressive multi-offer situation. After we went under contract, Sarah negotiated all the repairs discover by the inspector. Sarah has the skill and competence to handle complex real estate transactions. She also has an excellent team of people to handle any specific issues that may arise.
Todd Wilson and Rosy Hill
When I mentioned to Sarah that I’d had trouble refinancing a condominium last year, she listened carefully and suggested that maybe I just hadn’t found the right lender. Condominium projects tend to have more evolving requirements than houses do, so she referred me to someone with the kind of experience that she knew would benefit me.
Sarah Biggerstaff helped us purchase a rental property in Austin, TX. She is a delightful real estate agent and willing to go the extra mile! Refreshingly, Sarah was 100% invested in our best interests. After putting an offer on one property, the home inspection revealed significant deficiencies. Sarah was diligent and reliable through all the extra negotiations that entailed. We finally made the difficult decision to retract our offer. Sarah was patient with us when we resumed the search for another property. With the second property we chose, the transaction went seamlessly. Sarah was always available to answer our questions. She is a lovely person and a positive voice in what can be a stressful experience. After closing, she was very helpful when it came to showing and renting the property. We would highly recommend Sarah as a real estate professional.
Henry Pfister and Danielle Brestel
I can’t thank Sarah enough for being such an advocate for us and supporter of ours during the whole home-buying process. Who would’ve thought that picking the house would be the easy part? This process was much more emotional than I ever would’ve guessed, and I wholeheartedly believe I would never have been able to get through it without Sarah there supporting us, taking care of us and being a sounding board for us. I so appreciate all of her time and help.
Shelby and Brian O’Neill
As a homeowner who recently sold his property, I do have to say I was thoroughly impressed with Sarah Biggerstaff, from the first discussions on when to list (it sold in the first week) and for how much (got more than we originally considered). Her professionalism, persona, and cool as a cucumber confidence truly shine above and beyond the few years experience she has under her belt. You could say she is a natural born Realtor– Reilly Realtors has a great agent in their portfolio. Several pre-listing suggestions were offered and acted upon, and her communication skills (this is important) were welcomed throughout our time working together (well, she did all the work!). I’d like to say Thank You, Sarah, and may you have more success stories like mine!
David Sadowski
Sarah was wonderful to work with. She was always courteous, efficient and rompt in all that she did. I would highly recommend her to anyone buying or selling a home in Austin.
Christine Studebaker
Working with Sarah Biggerstaff was a pleasure. She made the stressful process of selling my Austin, TX home very easy. I contacted her because a house around the corner had her name on the sold placard. From the moment I met her I liked her and could feel her genuine enthusiasm and interest. Throughout the process I felt that she honestly cared and she went above and beyond the call of duty on several occasions. When a potential buyer wanted to view my home and I had a commitment that meant I would not be able to take my two dogs, Sarah volunteered to look after them herself. Furthermore, my sale was complicated by the fact that I had to probate my husband’s will before the sale could occur. When an issue arose in connection with this I was able to call Sarah even though she was at the airport on her way to Paris, France for her Christmas vacation and she contacted the necessary parties before her plane departed. Needless to say, I have the highest regard for Sarah and respect her abilities as a realtor. I have no hesitation in recommending her to anyone who needs to sell their home. She is a professional, but even more than that, she is a genuinely warm and caring person who is easy to get along with and does whatever it takes to make you feel at ease during the stressful home selling process.
Teddie Cline
Sarah Biggerstaff involved herself in the sale of my house from the first moment we met. She constantly looked for selling opportunities despite some thorny blocking issues I presented. She capitalized on a good fit for my situation literally from the ends of the earth (Machu Picchu). She is friendly and professional – a decidedly good combination for her role.
Michael Puckett
Joanna provided support and guidance all the way through our search and negotiation. She made our home buying experience a good memory. My wife and I have found a great realtor and new friend. She knows the business and the Austin area. You won’t be disappointed.
Brian McCoy